POSITION PURPOSE
The role is to provide sales growth and ensure excellent customer satisfaction. This role also provides support to reservations and operations to arrange the services for the customers in Asia and Europe.
MAJOR TASKS
Sales & Reservations
Respond to new business opportunities and enquiries in an accurate, appropriate, and timely manner
Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the system
Work with Contracting and Operations team to get the best deal from the suppliers for the series trip and Group departure
Customer Service
Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients) as well as internal customers
Resolve customer service issues to customer's satisfaction with appropriate corrective and preventive measures
Follow up after sales to ensure customer satisfaction

Experience
Pre graduates or Fresh graduates
Experience in sales & reservations is a plus point
Skill
Fluent in national local language and English
Proficient with Microsoft Office applications
Strong communication skills for internal & external purposes
Good sales skill
Good communication and writing skills
High standards of customer service
Able to problem solve and make decisions consulting others as required
Able to work under pressure and juggle multiple tasks
Attributes
Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually
Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions